Call Centres

FOR CALL CENTRES

Upskilling call centre operatives effectively remains the critical driver in their success.

FOR CALL CENTRE OPERATIVES

Practice the script in a repeatable environment, and refine the skills to work past objections

At the heart of any contact centre are the operatives on the front line.

Ensuring that your staff fully understand their role, are trained in how to engage with your customers and know what a successful customer engagement looks like is key to driving the metrics of success.

FOR CALL CENTRE LEADERS

Practice the script in a repeatable environment, and refine the skills to work past objections

Training, tracking and upskilling call centre operatives remains the critical driver in the success of the operation.

With staff retention levels at an all time low, with some citing a 30%-40% attrition rate in the UK, getting staff onboarded quickly and effectively is crucial.

Virti - Interactive VideoPlay

NO- CODE CONTENT CREATION
Use AI Virtual Humans to build out real life customer interactions into simple, repeatable conversations for your operatives to practice their pitch and gain confidence.

Virtual Humans drive behaviour change.
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New hires are 69% more likely to commit to a company with a well-structured onboarding program.
21days

Average employee ramp up time using Virti

97%

average eNPS using Virti feedback

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