FOR CALL CENTRE OPERATIVES
Practice the script in a repeatable environment, and refine the skills to work past objections
FOR CALL CENTRE LEADERS
Obtain detailed feedback and performance analytics to optimise your team
At the heart of any contact centre are the operatives on the front line. Ensuring that your staff fully understand their role, are trained in how to engage with your customers and know what a successful customer engagement looks like is key to driving the metrics of success.
Training, tracking and upskilling call centre operatives remains the critical driver in the success of the operation. With staff retention levels at an all time low, with some citing a 30%-40% attrition rate in the UK, getting staff onboarded quickly and effectively is crucial.
NO- CODE CONTENT CREATION
Use AI Virtual Humans to build out real life customer interactions into simple, repeatable conversations for your operatives to practice their pitch and gain confidence.
Average employee ramp up time using Virti