Case Studies

Premium Service Brands is an industry leading home services franchisor. Premium Service Brands exists to inspire people to find, embrace, and unleash the power of extraordinary.

As a franchisor PSB identified a significant need to upskill and reskill managers at franchises more quickly to ensure franchisee success and minimise churn and lost revenue. In particular they identified soft-skills across sales training and customer success onboarding as a major focus area to drive revenue.

PSB identified an opportunity to bring learning to life and enhance the current offering for learners through a VR learning solution, enabling managers to practice consistently engaging conversations in a challenging but safe environment.

Studies have shown that immersive Virtual Reality (VR)/Gamification based training is up to 4x more effective at training soft skills than classroom and e-learning. The VR immersive experience boosts the confidence of newly hired managers by providing opportunities to practice leading meetings, having engaging conversations or giving performance evaluations.

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